We understand that technology isn’t always our friend, and at times something may occur that interferes with your coaching experience on Sterkla.

If this is your case, please feel free to contact us at support@sterkla.com. We will assess the issue you’ve experienced and provide you with free minutes to redeem with the coach with whom you had the session.

NOTE: to redeem your free minutes, once they have been allocated to you:

1.Navigate to the coach profile with whom you need to redo the session.

2. Click on 'Book a video call'.

3. On check-out you will redeem your free minutes.

It’s important to us that all our members experience the best of coaching on the Sterkla platform.